At Molly Automate, customer satisfaction is important to us. We stand behind the quality of our products and strive to resolve any issues fairly. This Return and Refund Policy outlines the conditions under which returns, exchanges, or refunds may be accepted.
Return Eligibility
To be eligible for a return, the following conditions must be met:
The item must be unused, in its original packaging, and in the same condition that you received it.
A return request must be made within 7 days of receiving the product.
Proof of purchase (such as order confirmation or delivery receipt) must be provided.
Non-Returnable Items
The following items are not eligible for return:
Products that have been used, damaged, or altered after delivery
Items not in their original condition or packaging
Customized or personalized products
Clearance or final sale items (if stated on the product page)
Return Process
To initiate a return:
Contact us at [email protected] with your order details and the reason for return.
Our team will respond within 2 business days with return instructions.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.
Refund Policy
Cash on Delivery Orders: Since we only accept cash on delivery.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Provide photos of the item and packaging. We will arrange a replacement at no additional cost to you.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.
We recommend using a trackable shipping method when returning an item, as we are not responsible for lost or undelivered returns.
Cancellations
Orders can only be cancelled before they are shipped. Once dispatched, cancellations will not be accepted. Please contact us immediately if you need to cancel an order.
Contact Us
If you have any questions about returns or refunds, please email us at:
[email protected]